Returns & Cancelled Orders

• All goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return.
• Where a faulty product is returned and you have requested a Goods Return Authority within 7 Business Days of dispatch, and the returned product has not been used or opened or otherwise deemed unsaleable by us you will be credited in full unless the return is due to an error by us. Freight charges will not be credited under any circumstances.
• Faulty goods will be subject to the normal return procedures for the specific brand being returned.
• Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 10% restocking fee.
• You will be liable for all delivery and insurance charges incurred in respect of returned goods.
• We advise that you communicate with us about any product issues where you wish to return goods received or cancel orders.

Repairs & Replacements

• We do not undertake that repair facilities and parts will be available for the goods held at one of our Office Products Depot Dealerships. We will not be liable to repair or replace any defective goods, but at our own discretion we may.